Order Changes & Cancellations

Email us promptly if something in your order needs to change.

What to send

Contact service@valtqen.com with your order number, the email used for the order and the correction or cancellation requested. Never send payment card details or account passwords.

Before dispatch

We can consider address corrections, item changes or cancellation before dispatch, but cannot guarantee a change once fulfillment has begun. We will explain whether a change is possible and any applicable price or shipping difference before proceeding.

After dispatch

A carrier may be unable to reroute a parcel. Contact us to discuss the available options. If the order has already been dispatched, the Return Policy applies to a return request. Do not send an item back without instructions.

Cancellation and refunds

If an order is cancelled and payment has been taken, the appropriate refund is sent to the original payment method. Bank processing time may apply. If we need to cancel because of an availability issue, payment problem or material pricing error, we notify you and refund the appropriate collected amount.

Keep your contact details current

Check your email and delivery address carefully at checkout so order updates can reach you. These procedures do not reduce mandatory consumer rights.

Operated by Henan Gezhi Network Technology Co., Ltd. Owner: Ge Chunjie.