Before you order
Ask about a product detail, choosing a tool, or US delivery. Include the product name and the question you need answered.
Contact Us
Tell us what would make your snow day easier.
Order help
For delivery, damage, an incorrect item or a return request, email your order number and a short description. Photos can help with a damaged item; do not send payment card details.
Returns start with an email
Request a return within 30 days after delivery. Contact us before sending an item, so we can provide the return instructions. See the Return Policy for eligibility and shipping costs.
Company & support
Valtqen is operated by Henan Gezhi Network Technology Co., Ltd.. Owner: Ge Chunjie.
Email: service@valtqen.com
Company and return address: Room 202, Unit 1, Building 2, No. 20 Shaoyuan 1st Street, Jinshui District, Zhengzhou City, Henan Province, China.
Business contact telephone: +852 9578 9880. The company address above is the policy and return address; it is not a retail walk-in location.